With the rapid growth in mobile and wireless computing devices within the enterprise, IT organizations have become challenged with effectively supporting this emerging mobile installed base and containing the potentially high support costs. These costs can run much higher than the actual purchase of the devices, in many cases up to $3,500 per year per device according to various research studies.

Relieve the Burden of Mobile Device Management
Wavelink Avalanche is proven software for centralized management of mobile devices. It performs rapid, hands-off updates of wireless devices located anywhere in the enterprise. Remotely and seamlessly, Avalanche revises configurations, synchronizes software and updates firmware and drivers. Best of all, it cuts your costs—in time, money and morale—by reducing the burden on your IT resources and eliminating labor-intensive management of mobile equipment. With Wavelink, you’ll have better tools, and more time, to achieve your wireless possibilities.

• Manage local and remote devices
• Enhance and extend wireless LAN security
• Remotely control and troubleshoot devices
• Track your mobile assets
• Maximize uptime and productivity
• Handle past, present and future devices

Related Product: Avalanche Remote Control

Manage local and remote devices
Using Avalanche, you can manage onsite devices through a wireless LAN and support remote sites over any WAN connection. The central console lets you check and deploy the right settings for a host of popular devices and operating systems: Symbol, Fujitsu, Intermec, PSC, HP/Compaq; Windows, Windows Pocket PC, Windows CE, Palm and even legacy DOS. Once you’ve defined device-specific profiles for firmware, utilities, drivers, software and so on, Avalanche automatically handles the repetitive process of updating each unit.

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Enhance and extend wireless LAN security
Avalanche increases the security of your wireless network by enabling quick, easy updates to parameters such as SSID, WEP, EAP, LEAP and 802.1x settings—without adding new devices or infrastructure. When you use Avalanche in conjunction with Wavelink Mobile Manager (our solution for AP management), capabilities such as automatic WEP key rotation and rogue AP detection protect your network from unauthorized equipment and malicious intrusions.

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Remotely control and troubleshoot devices
Reduce device downtime and maintain end-user productivity by using Avalanche Remote Control. By using Avalanche Remote Control, you can take over a device’s user interface, file system, registry, processes, applications and power settings and get a mobile device back in operation with the least amount of time and cost.

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Track your mobile assets
Visibility helps you gain control. To monitor and manage your installed base of mobile devices, Avalanche provides real-time visibility into their status. It also helps you keep track of all managed assets and even lets you export asset data to reporting applications.

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Maximize uptime and productivity
When it’s time for updates, upgrades and other maintenance activities, Avalanche keeps mobile devices in the field where they belong. It automatically downloads new information directly to each device via the wireless LAN—no cradles, docking stations or serial connections required. Avalanche also minimizes downtime when a mobile device fails and you need to quickly configure and deploy a replacement, locally or at a remote site.

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Handle past, present and future devices
Avalanche lets you handle today’s hardware while leaving room for growth and enhancing your ability to respond quickly to unexpected changes. It supports a wide range of leading and legacy devices, laptops and operating systems.

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Avalanche Remote Control provides administrators with the capability to command both stylus and keyboard actions while receiving real-time views of the target device display. This powerful new feature is further augmented by a remote device registry explorer, providing the administrator a remote process view together with a file explorer. Wavelink Remote Control operates over many connectivity options, including both local and wide-area wireless.

• Remote control with the depth of support you need
• Minimize your costs in resolving device and application issues
• A tool to keep your mobile workforce working

Remote control with the depth of support you need
Wavelink Remote Control is a suite of tools that combine to provide a Helpdesk administrator with an exact replica of what end-user is experiencing. Platform and application problems can be easily identified and a course of action determined. Adjustments to an end-user environment can then be performed on-the-fly in order to make the end-user and their application productive once again.

Device and application issues can occur in a variety of areas, from those that are caused by end-user error, to unforeseen conditions that have caused a device to reach sub-optimal state. The Wavelink Remote Control solution provides the necessary visibility to observe not only what the user sees, but also behind-the-scenes configuration data such as the registry, processes and the file system itself.

By giving the Helpdesk administrator this degree of control, many issues can then be successfully resolved in the field, thereby maximizing the up-time of your mobile applications.

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Minimize your costs in resolving device and application issues
When your mobile devices are down or not operating optimally, your organization is losing operational efficiency and productivity which increases your business costs. By using the Wavelink Remote Control solution, you will less frequently ship your mobile devices to a service center for repair as well as reduce application down-time by being able to resolve problems at the time they happen, where they happen.

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A tool to keep your mobile workforce working
Resolve “pilot-error” issues in real-time by guiding an end-user through an application or process.

Reduce the burden for common end-user issues by prerecording the keystrokes and stylus movements needed to resolve a problem and automatically play them back to a target device at a later date.

Provide support to multiple end-users simultaneously through the intuitive multi-windowed environment and remedy “one off” issues by adjusting key settings in the registry and even add, remove or update specific files in any part of the target device file system.

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As wireless LANs grow within the corporate network, IT managers are challenged with the need to contain costs while maintaining the up-time and security of the wireless network.

Meeting these challenges requires a robust solution that extends and integrates the management functionality of established wired LANs to these new wireless networks.

Master the challenges with Wavelink Mobile Manager™, proven software for centralized management of wireless network infrastructure including access points (APs) and wireless switches.

Mobile Manager enhances the reliability and security of your network and the applications it supports. It can even detect and fix problems on local or remote networks—before your phone starts ringing. With Mobile Manager, you’ll have better tools, and more time, to achieve your wireless possibilities.

• Accelerate planning, configuration and deployment
• Enforce and extend wireless LAN security
• Improve network health and performance
• Maintain your wireless LAN

Free White Paper:
"Rogue Access Point Detection"

Accelerate planning, configuration and deployment
In the planning stage, Mobile Manager increases your flexibility by letting you mix and match hardware from multiple vendors. When you’re ready to roll out the wireless LAN, Mobile Manager’s auto-discovery and profiling functions can automatically find all your APs on the network and apply configurations initially and later, when you add new APs. The central console lets you manage network and security settings and makes it easy to add new wireless sites—local and remote.

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Enforce and extend wireless LAN security
Mobile Manager lets you set and continually enforce all network and security configurations, including SSID, WEP, EAP, LEAP, WPA and 802.1x parameters. It also detects rogue APs, protecting the network from unauthorized equipment and malicious intrusions. Capabilities such as automatic WEP key rotation help you extend network security, and enterprise-wide access control lists to further enhance your security policies.

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Improve network health and performance
The intuitive user interface enables visual assessments of network conditions—capacity, utilization, signal quality, most- or least-used equipment, and more—so you can respond quickly. It also lets you set specific performance thresholds that trigger alert notices to email lists, pagers or monitoring systems such as HP OpenView, CA Unicenter or IBM Tivoli. Even better, Mobile Manager can proactively diagnose, troubleshoot and repair many error conditions before users notice.

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Maintain your wireless LAN
Once your wireless LAN is set up and configured, Mobile Manager actively monitors your APs to ensure that the proper settings are applied at all times, enhancing your network reliability. As your wireless network grows, Mobile Manager automates the installation and maintenance functions and lets you define and apply global updates for network and security configurations and firmware.

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Achieve Your Wireless Possibilities

Wavelink Mobile Manager Enterprise is proven software for centralized management of the wireless LAN lifecycle. It enhances the reliability and security of your network and the devices and applications it supports.

Mobile Manager Enterprise can even detect and fix problems on local or remote networks—before your phone starts ringing. With Wavelink, you’ll have better tools, and more time, to achieve your wireless possibilities.

• Accelerate planning, configuration and deployment
• Enforce and extend wireless LAN security
• Improve network health and performance
• Centralize management of wireless LANs and mobile devices
• Accommodate present and future infrastructure
• Choose independent solutions for AP or device management

Accelerate planning, configuration and deployment
In the planning stage, Mobile Manager Enterprise increases your flexibility by letting you mix and match hardware from multiple vendors. When you’re ready to deploy the network, use auto-discovery and profiling functions to automatically apply configurations now and when you add new access points (APs) or devices. The unified console lets you manage network and security settings, software applications and mobile devices—and makes it easy to add new local and remote wireless sites.

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Enforce and extend wireless LAN security
Mobile Manager Enterprise lets you set and continually enforce all network and security configurations, including SSID, WEP, EAP, LEAP, WPA and 802.1x parameters. It also detects rogue APs, protecting the network from unauthorized equipment and malicious intrusions. Automatic WEP key rotation helps you extend network security, and enterprise-wide access control lists further enhance your security policies.

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Improve network health and performance
The intuitive interface enables a faster response to problems via visual assessment of network conditions—capacity, signal quality and more. You can also set specific performance thresholds that trigger and send alert notices via email, pager or monitoring system. Mobile Manager Enterprise can even diagnose, troubleshoot and repair many error conditions before users notice.

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Centralize management of wireless LANs and mobile devices
The system helps you automate installation and support functions for remote wireless LANs and their associated mobile devices. For example, you can define global updates for network and security configurations, firmware, applications, utilities, drivers and more. Distribute those updates over the air or serially to end-user mobile devices.

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Accommodate present and future infrastructure
With Mobile Manager Enterprise, you get room for growth and the ability to respond quickly to unexpected changes. We support the leading access points, mobile devices, laptops and operating systems: Cisco, Symbol, Proxim, Dell, HP and Avaya; Symbol, Fujitsu, Intermec, PSC and HP/Compaq; Windows, Windows Pocket PC, Windows CE, PalmOS and DOS.

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Choose independent solutions for AP or device management
Mobile Manager Enterprise combines—and extends—Wavelink Mobile Manager and Wavelink Avalanche, which are also available separately. Mobile Manager centralizes management of wireless APs, enhancing the reliability and security of your network and the applications it supports. Avalanche centralizes management of mobile devices, performing rapid, hands-off updates of wireless devices located anywhere in the enterprise. Individually or collectively, our solutions can help you achieve your wireless possibilities.

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