Keep employees accessible and productive while on the move.
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Many of your mobile workers never leave the building. How do you keep them connected?
Mobile warehouse and office workers throughout your enterprise can stay connected, productive and available with a Voice over Wireless LAN (VoWLAN) solution from BarCode ID Systems and Motorola. The TEAM (Total Enterprise Access and Mobility) VoWLAN solution puts a complete mobile office in the pockets of on-the-move employeesthroughout the enterprise.
Mobile workers receive voice and data services over the WLAN using a compact, easy-to-carry business smartphone—without the additional cost of cellular contracts.
Improve productivity, availability, efficiency and customer service
Without the TEAM VoWLAN solution:
With the TEAM VoWLAN solution:
Bob is eating lunch in the cafeteria
Bob is eating lunch in the cafeteria, when he sees an urgent email on his TEAM VoWLAN business smartphone. A customer urgently needs to know if an order has been shipped and when delivery is scheduled.
Bob returns to his desk and checks the voicemail on his desk phone
Bob uses Push-To-Talk (PTT) to instantly contact the distribution manager to check on that order.
Bob finishes listening to his voicemails, wakes up his computer and checks his email.
The distribution manager sends Bob a text message with the confirmation number for the shipment.
After skimming through twenty new emails, Bob notices the urgent email from a customer asking if their order shipped.
Bob opens the web browser on his TEAM VoWLAN smartphone and tracks the confirmation number on the shipping company's web site to confirm delivery date.
Bob calls the distribution manager on his desk phone to check on the order. The distribution manager doesn't answer, so Bob leaves a voicemail.
Bob scrolls to the customer's contact on his smartphone and calls the customer with the good news that their order has shipped and should arrive tomorrow.
After finalizing the day's shipments, the distribution manager returns to his desk and returns Bob's call. Now Bob is away from his desk, so the distribution manager leaves a voicemail with the tracking number.
Bob returns to his desk and retrieves the voicemail from the distribution manager.
Bob opens the web browser on his computer and tracks the confirmation number on the shipping company's web site to confirm the delivery date.
Bob opens the address book on his computer to find the customer's contact information. He then dials the number from his desk phone, but the customer has already left for the day, still wondering about the status of the order. Bob leaves a voicemail that will be retrieved by the customer the next business day
Total Response Time: IMPACT: Bob is forced to take many steps to handle a simple request, and the resulting inefficiency affects Bob's productivity. In addition, the inability to respond to the customer promptly has affected the customer's view of the service levels provided by the company.
Total Response Time: IMPACT: Bob is able to handle this simple but critical request in minimal time with minimal steps. In addition to helping Bob become more productive, the customer experience is improved due to fast response time resulting from Bob's increased availability.
Put a Complete Mobile Office in the Hands of On-the-Move Employees
Workers are on the move. Why should business (or customers) wait for them to return to their desks?
In order to remain effective and responsive throughout the business day, workers need to stay connected to their phone, email and other crucial business data—no matter where they are in the building.
With Motorola's TEAM VoWLAN solution, you can outfit your moving workforce with mobile smartphone access, without buying additional cell phone contracts!
By using Voice over Wireless LAN, your employees can enjoy the freedom of mobility inside the office while maintaining full access to phone and unified voicemail, data, internet and walkie-talkie functions.
The TEAM VoWLAN solution uses your existing TDM or IP-based PBX phone system, along with TEAM servers and business smartphones, to give phone and data access to your roving workers. No additional cellular phone contracts are required. Leverage your existing infrastructure investments and deliver enterprise-level scalability by supporting up to 4,500 users per server.
6 key business services, all in one device:
PBX telephony:
Extend all the features and functionality of a desk phone to a mobile device, including:
- Toll-quality voice - The simplicity of one phone number - One voicemail box - Convenient desk phone features, including abbreviated dialing, call forwarding, call transfer and call waiting
Empower users with robust, instant communications, including the ability to call an individual or group, with up to 255 definable groups.
Corporate email, calendar, contacts and other Personal Information Management (PIM) tools:
Keep your workers in touch and on top of their schedule, task list and more.
Text messaging:
Enables fast and efficient communications between workers via the WLAN, improving response times to customer demands and changing business conditions
Internet/Intranet access:
Provides on-the-spot, easy access to web-based applications and information as needed throughout the business day
Line-of-business applications:
Support for the latest industry standard mobile operating system, Windows Mobile® 6.1, simplifies mobile access to server-based business-critical applications, allowing employees to view customer data records, place orders, check inventory and more, all while on the move
Unlike Wi-Fi phones and stand-alone point solutions, the TEAM VoWLAN solution offers a complete platform that can serve your communication needs today, as well as expand to meet your needs in the future.
Keep your inside workers connected
The compact, easy-to-carry TEAM smartphone
Whether they're in a conference room across campus, in the cafeteria downstairs, walking between buildings or in the warehouse, your moving employees can enjoy seamless coverage and high-quality voice connections over your enterprise WLAN, no matter where they are within your network coverage.
As a result, they're free to move around as needed to effectively perform their jobs, without worrying about missing important calls or emails from customers, managers, vendors or colleagues.
